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A Crystal Creek waterfall
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Frequently asked questions

At Crystal Creek, what is the difference between a cabin, a bungalow and a lodge?

The accommodation at Crystal Creek Rainforest Retreat is quite varied in floor space, aspect, styling and ambience, so it's difficult to describe them all in one way. Generally, a cabin feels more intimate (although our cabins are still quite spacious), a bungalow is larger. Lodges are more spacious again; our largest lodge, Cedar Lodge, occupies over 200 square metres.

Whatever their names, standard to all our accommodation are features such as:

  • Reverse-cycle air conditioning
  • Central heating
  • Top-quality latex king-sized bed
  • Freshly laundered, high-quality cotton bed linen, including doona
  • Bathrobe, bathroom towels, eyeshades and slippers
  • Flat-panel television
  • DVD/CD players with an extensive, up-to-date selection available from our Guest Games Room
  • High-quality sound system with iPod docks
  • Speakers in all rooms including the bathroom
  • Double bath, either solid marble or spa
  • Fully equipped kitchen with four-burner gas cooktop, convection oven and microwave
  • All utensils
  • Iron and ironing board
  • In the bathroom, an electric razor point, hair dryer, complimentary soaps and shampoos

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There are no star ratings for your accommodation on this site. What's the reason for that?

Put simply, the ratings system is structured very much around comparisons of conventional accommodation, i.e., hotel rooms. The bungalows, and indeed the whole retreat experience offered by Crystal Creek, are so unlike hotels, serviced apartments and other luxury resorts that we find the criteria in the star rating system do not give a proper assessment. We rate the standard of amenities and luxury of our bungalows as an equivalent to 4.5 stars.

We have won numerous awards for our accommodation over many years, and each new class of bungalow is always more luxurious than the others. Our latest accommodation type is the Luxury Mountain View Lodge.

Are the hammocks over the creek in your photo real?

Yes they are and every guest has access to the hammocks via the rainforest walks.

Can we bring our own alcohol?

Yes, all alcohol, except for the Moet included in our honeymoon packages or romantic surprise packages, is BYO.

Do all the types of accommodation have spa baths or luxury baths?

Yes all of them do - at the Retreat all of our a cabins, bungalows and Cedar Lodge have large double sunken spa baths. The Luxury Mountain View Lodges have amazing solid marble bathtubs. All bathrooms at Crystal Creek Rainforest Retreat have floor-to-ceiling windows and rainforest views.

Do we have to bring our own food and self-cater?

No. Although we have fully equipped kitchens in each bungalow, with the Rainforest Canopy Bungalows including a full-sized oven, we have an extensive gourmet menu to choose from. Choices available include Delicious Dinners, Gourmet Hampers, Breakfast Baskets and even Picnic Packs.

Do you have a restaurant?

No, we do not have a sit-down restaurant but we do provide private dining for our guests with the gourmet menu.

How far do I have to book in advance?

This depends on the particular date you want to book. We would advise you to contact our reception directly with the specific dates you have in mind. We advise that the Retreat is popular and the longer you leave your booking, the fewer options you will have in the different types of accommodation.

Where exactly is the Retreat and how do I get there?

We are located on the Far North Coast of New South Wales, almost on the Queensland border. We are generally accessed by car via Murwillumbah, which is about half an hour's drive from Gold Coast Airport in Coolangatta, and we're about another 20 minutes' drive from there. All roads are tarred, except for the last short stretch leading to us, and our driveway itself, which is pebbled. The trip can be made in any domestic vehicle with no difficulty.

If you are flying to us, there are a number of car rental companies at the Airport – hiring a car can be good value for the flexibility it provides. If you like, we will be happy to organise a transfer for you.

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